The Cembra eService app is available in the Apple App Store and the Google Play Store. You can download and install the Cembra eService app for your iPhone or Android device from the appropriate store.

The Cembra eService app is free. Any mobile data charges will be billed by your mobile phone provider.

The Cembra eService app is compatible with iPhones with at least iOS 10 and with all Android smartphones with version 6 or higher.

The Cembra eService app is designed to be used on mobile phones. You may be able to use it on a tablet depending on what kind of device it is, but this is not guaranteed. There may be limitations in how information is graphically displayed.

Please download the Cembra eService app again from the Apple App Store or Google Play Store. Then, you can log in again as usual using your current login credentials.

Please check the following:

• Check your data connection.
• Make sure that your mobile phone has enough available storage space.
• The operating system on your phone may be outdated and incompatible.
• Your mobile phone may be incompatible.

With the Cembra eService app, you can access your credit card data and statements quickly and easily at any location and any time. You can see a summary of the payments you have made in the last six months, download your monthly statements directly and check your current balance ? abroad, on the road or from the comfort of your home.

You can install the Cembra eService app on several devices as long as they are compatible. However, you cannot use the Cembra eService app on several mobile phones simultaneously. You can also login to eService in a browser while you are using the app on the phone.

Here is an overview of the key functions:

• Available balance
• Your spending total
• Pending charges
• Current statement
• All transactions from the last six months
• Customer service contact information

No, we do not collect data while you use the Cembra eService app.

Yes. If your mobile phone supports this function, you will be automatically asked whether you want to enable fingerprint recognition while using the app when you sign in for the first time. You can change this setting at any time under ?App settings? in the Cembra eService app.

You can use the app anywhere in the world as long as you are connected to the Internet. However, your mobile phone provider may charge you roaming or other fees. This depends on the mobile phone plan you have.

Yes. If your mobile phone supports these functions, you will be automatically asked whether you want to enable this authentication method while using the app when you sign in for the first time. You can change this setting at any time under ?App settings?.

The text messaging service will continue to be available as usual. The Cembra eService app will not send or receive messages.

You need a compatible mobile phone with an Internet connection and an eService account. You can use the login data for your eService account to log in to the app. If you do not yet have an account, please click here.

If you already have an eService account, you can use the same login data in the app. If you do not yet have an eService account, please click here.

You need to be connected to the Internet to use the Cembra eService app. You can use mobile data using your SIM card or connect your mobile phone to a WiFi network to go online.

No. If you do not have a mobile data connection, you will need to be connected to a WiFi network.

Yes, your data in the app is secure. The app uses the same security standards as the usual browser-based eService.

The Cembra eService app offers a selection of the key eService features so that it can be used easily and quickly. The full eService functionality is still available to you at eservice.cembra.ch.

This feature is only available in the browser-based eService version via eservice.cembra.ch.

Please check the following:

• Make sure that you are using the correct login credentials.
• Check your mobile phone's data connection.
• If your eService account is locked, you will be notified when you login to the app. Please follow the instructions in this case.

For security reasons, you will be automatically logged out if you do not use the Cembra eService app or leave it open in the background for ten minutes.

Yes. Since you are using the Cembra eService app on a mobile device, some of the terms of use are different from the eService general terms of use.

Under ?More? in the Cembra eService app, you can log out of the profile you are currently using and log in using the login data of another existing eService account.

Your eService settings can only be changed in the browser-based eService version at eservice.cembra.ch.

You can find the language settings in the app under ?More? -> ?App settings?.

You will see information for all your Cembra credit cards that you have registered in eService.

You can find the filter function in the top right corner of the screen for the ?Payments? menu option.

The app shows you all incoming and outgoing payments from the last six months.

The PDF document will either be shown temporarily after downloading it or will be stored to a folder in your mobile phone. This is usually the ?Downloads? folder. The exact name of this folder depends on your mobile phone and operating system.

Interest statements can only be accessed and downloaded in the browser-based eService version at eservice.cembra.ch.

In the Cembra eService app, you have the option to go to ?More? and then ?Contact? where you can contact us directly without having to dial the phone number.

If you have more questions, you can contact our customer service team during the following hours:
Telephone: +41 (0)44 439 40 23
Monday through Friday: 8.00 a.m. to 7.00 p.m.
Saturday: 9.00 a.m. to 4.00 p.m.