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Where can I download the Cembra eService app?
The Cembra eService app is available in the Apple App Store and the Google Play Store. You can download and install the Cembra eService app for your iPhone or Android device from the appropriate store.
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How much does the Cembra eService app cost?
The Cembra eService app is free. Any mobile data charges will be billed by your mobile phone provider.
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What mobile phones can I use the Cembra eService app on?
The Cembra eService app is compatible with iPhones with at least iOS 10 and with all Android smartphones with versionĀ 6 or higher.
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Can I use the Cembra eService app on a tablet, too?
The Cembra eService app is designed to be used on mobile phones. You may be able to use it on a tablet depending on what kind of device it is, but this is not guaranteed. There may be limitations in how information is graphically displayed.
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I have a new smartphone. How can I use the Cembra eService app with it?
Please download the Cembra eService app again from the Apple App Store or Google Play Store. Then, you can log in again as usual using your current login credentials.
eService App FAQ
Note
If you have general questions about eService that are not directly related to the Cembra eService App, you can find more information here.
Installing the eService app
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Download
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Support
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Why can I not install the Cembra eService app?
Please check the following:
- Check your data connection.
- Make sure that your mobile phone has enough available storage space.
- The operating system on your phone may be outdated and incompatible.
- Your mobile phone may be incompatible.
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Why can I not install the Cembra eService app?
Using the eService app
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General information
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What does the Cembra eService app offer?
With the Cembra eService app, you can access your credit card data and statements quickly and easily at any location and any time. You can see a summary of the payments you have made in the last six months, download your monthly statements directly and check your current balance ? abroad, on the road or from the comfort of your home.
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Can I use the Cembra eService app on several devices?
You can install the Cembra eService app on several devices as long as they are compatible. However, you cannot use the Cembra eService app on several mobile phones simultaneously. You can also login to eService in a browser while you are using the app on the phone.
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What information do I get in the Cembra eService app?
Here is an overview of the key functions:
- Available balance
- Your spending total
- Pending charges
- Current statement
- All transactions from the last six months
- Customer service contact information
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Does the Cembra eService app collect usage data about me when I use it?
No, we do not collect data while you use the Cembra eService app.
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Can I use my mobile phone's fingerprint sensor to log in to the Cembra eService app?
Yes. If your mobile phone supports this function, you will be automatically asked whether you want to enable fingerprint recognition while using the app when you sign in for the first time. You can change this setting at any time under ?App settings? in the Cembra eService app.
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Can I use the Cembra eService app abroad, too?
You can use the app anywhere in the world as long as you are connected to the Internet. However, your mobile phone provider may charge you roaming or other fees. This depends on the mobile phone plan you have.
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Does the Cembra eService app support biometric authentication methods like fingerprint or face recognition (e.g. TouchID, FaceID)?
Yes. If your mobile phone supports these functions, you will be automatically asked whether you want to enable this authentication method while using the app when you sign in for the first time. You can change this setting at any time under ?App settings?.
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Can I continue using the text messaging service for automatic notifications or do I get this information through the app?
The text messaging service will continue to be available as usual. The Cembra eService app will not send or receive messages.
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What does the Cembra eService app offer?
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Requirements
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What do I need to use the Cembra eService app?
You need a compatible mobile phone with an Internet connection and an eService account. You can use the login data for your eService account to log in to the app. If you do not yet have an account, please click here.
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Where can I get the login data for the Cembra eService app?
If you already have an eService account, you can use the same login data in the app. If you do not yet have an eService account, please click here.
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Do I need to have a SIM card in my device to be able to use the Cembra eService app?
You need to be connected to the Internet to use the Cembra eService app. You can use mobile data using your SIM card or connect your mobile phone to a WiFi network to go online.
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Can I use the Cembra eService app without a data connection, too?
No. If you do not have a mobile data connection, you will need to be connected to a WiFi network.
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What do I need to use the Cembra eService app?
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Support
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Is my data in the Cembra eService app secure?
Yes, your data in the app is secure. The app uses the same security standards as the usual browser-based eService.
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Why doesn't the app offer the same features as the browser-based eService?
The Cembra eService app offers a selection of the key eService features so that it can be used easily and quickly. The full eService functionality is still available to you at eservice.cembra.ch.
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How can I access my eService mailbox in the app?
This feature is only available in the browser-based eService version via eservice.cembra.ch.
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I cannot log in to the Cembra eService app. What do I need to do?
Please check the following:
- Make sure that you are using the correct login credentials.
- Check your mobile phone's data connection.
- If your eService account is locked, you will be notified when you login to the app. Please follow the instructions in this case.
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Why do I get automatically logged out from the Cembra eService app?
For security reasons, you will be automatically logged out if you do not use the Cembra eService app or leave it open in the background for ten minutes.
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Do I have to accept the terms of use for the Cembra eService app?
Yes. Since you are using the Cembra eService app on a mobile device, some of the terms of use are different from the eService general terms of use.
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How can I use a different user name to log in to the Cembra eService app?
Under ?More? in the Cembra eService app, you can log out of the profile you are currently using and log in using the login data of another existing eService account.
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Is my data in the Cembra eService app secure?
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Settings
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How can I change the settings of my eService account in the Cembra eService app?
Your eService settings can only be changed in the browser-based eService version at eservice.cembra.ch.
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How can I change the language in the Cembra eService app?
You can find the language settings in the app under ?More? -> ?App settings?.
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How can I change the settings of my eService account in the Cembra eService app?
Account data in the app
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Credit cards
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What credit cards are shown in the Cembra eService app?
You will see information for all your Cembra credit cards that you have registered in eService.
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What credit cards are shown in the Cembra eService app?
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Payments
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How can I filter my payments?
You can find the filter function in the top right corner of the screen for the ?Payments? menu option.
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How far back are my credit card payments shown in the Cembra eService app?
The app shows you all incoming and outgoing payments from the last six months.
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How can I filter my payments?
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Statements
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Where can I find my statement after I download it in the Cembra eService app?
The PDF document will either be shown temporarily after downloading it or will be stored to a folder in your mobile phone. This is usually the ?Downloads? folder. The exact name of this folder depends on your mobile phone and operating system.
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Where can I find my interest statements in the Cembra eService app?
Interest statements can only be accessed and downloaded in the browser-based eService version at eservice.cembra.ch.
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Where can I find my statement after I download it in the Cembra eService app?
Important contacts
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Blocking cards
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Can I block my credit card in the Cembra eService app?
In the Cembra eService app, you have the option to go to ?More? and then ?Contact? where you can contact us directly without having to dial the phone number.
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Can I block my credit card in the Cembra eService app?
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Customer service
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I have a question or issue regarding the Cembra eService app that is not answered in the FAQs. What do I need to do?
If you have more questions, you can contact our customer service team during the following hours:
Telephone: +41 (0)44 439 40 23
Monday through Friday: 8.00 a.m. to 7.00 p.m.
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I have a question or issue regarding the Cembra eService app that is not answered in the FAQs. What do I need to do?